System Requirements

System Requirements

Kruse Training lessons run in your web browser—no special software installation is required. For the best experience (especially for longer lessons and assessments), we recommend using a desktop or laptop with an up-to-date browser.

Recommended setup (best experience)

  • Desktop or laptop computer

  • Latest version of Google Chrome (recommended) or Microsoft Edge

  • Stable broadband internet connection (wired connection preferred where possible)

  • Speakers or headphones (some lessons include audio)

Supported browsers

We support the current and previous major releases of:

  • Google Chrome

  • Microsoft Edge

  • Mozilla Firefox

  • Apple Safari (macOS / iOS / iPadOS)

Not supported: Internet Explorer (IE) is retired and out of support. Microsoft Learn+1

Supported operating systems (guidelines)

To ensure security, performance, and vendor support, we recommend using a currently supported operating system:

Windows

  • Windows 11 (recommended)

  • If you are still using Windows 10: Microsoft ended support on October 14, 2025; for best results, upgrade to Windows 11 or a supported alternative. Microsoft Support

macOS

  • Current macOS release + the previous two major versions

iPhone / iPad (iOS / iPadOS)

  • Current iOS/iPadOS release + the previous major version
    (Older versions may work, but are not supported.)

Android

  • Android 10 or newer recommended
    (Older Android versions may have browser/media limitations.)

Internet connection guidance

Lessons may include rich media and interactive content. For smooth playback:

  • Use a stable Wi‑Fi or wired connection when possible

  • If using mobile data, ensure you have adequate coverage and a data plan that supports streaming (video can use significant bandwidth)

Known issue: Microsoft Edge full screen

If you use Microsoft Edge and notice lesson navigation controls not working in full-screen mode, exit full-screen or use Chrome instead. (Full-screen support in Edge may be limited.)

Quick troubleshooting checklist

If you’re having trouble loading or playing lessons:

  1. Update your browser to the latest version.

  2. Refresh the page and try again.

  3. Try an Incognito/Private window (helps rule out extensions/cache issues).

  4. Disable ad blockers or script-blocking extensions for krusetraining.com.

  5. If on a corporate network, try a different network (or ask IT to allow required web traffic).

Need help?

If you still have issues, please send us a message using the form below. Including the details listed will help us resolve your issue faster:

  • Device type (desktop/laptop/tablet/phone)

  • Operating system + version

  • Browser + version

  • The lesson URL (or name of the lesson)

  • Screenshot or screen recording (if possible)

  • Whether you are on a corporate VPN/proxy

Known Issues

We’ve done our best to make the site as bug-free as possible, but if you do encounter any issues, please use the form below: